FAQ

Postage & Delivery

Dispatch Time
Thanks to our production process being DTG (Direct to garment printing) and based in Sydney NSW, all our designs are always in stock so you never have to wait longer than it takes to print, pack and post it to your door. We make every effort to get your order dispatched within 24 hours. Sometimes the order time is a little longer if the order is placed over a weekend (Hey, we need to rest the crew sometime) but if there is any delay at any stage Uncle Henrys will contact you.

Experience has taught us that most order delays are due to missing or incorrect delivery information, so please make sure you give us your correct contact, address and delivery details. We will deliver to the address you provide us, so failure to provide the correct details may mean that your goods are sent to an incorrect address.

You can review the details you have provided us at account registration, order confirmation and on your order confirmation email. If you have processed an order with incorrect details then please get in touch immediately so we can amend them for you. If your order has already been dispatched then regrettably we cannot be held responsible for a missing order but we will work with you to resolve the situation. At Uncle Henrys, our main priority is happy customers.

Postage Rates
Standard Postage via Australia. Standard postage takes around 3 – 5 business days from order. We do offer an “Express Post” delivery option at cost to you which ensures your garment is posted within 24 hours from production time.

International shipping is charged by weight at the rate on day of order. Please contact us via email at info@unclehenrys.com.au for further information.

Postage Times
It is important that if you ordered online you gave us a valid email address that you check regularly. We operate mainly via email, and will send you expected delivery date updates regularly. See below for a guide of delivery times:

Australia: We post all our orders via Australia post. You may choose to elect Express Post as an option at an extra charge. We advise if you need the goods in a hurry please plan in advance and allow sufficient time, especially during peak trading periods.

While the majority of our orders are sent via Australia Post, your order should arrive between 3 -5 days. The Express Post service is a lot faster and trackable. We recommend insurance on goods over a value of $ 50.00. Insurance is around $3.00 for $100.00 coverage. Please advise if you need this option. Please be mindful of your location if you live remote as this can lead to a greater delivery time.

Europe: Deliveries to most European countries are sent priority air mail and should be delivered approximately 14 days after shipment from Australia. Please be mindful of customs procedures and requirements of your country of residence.

USA & Rest of the World: Deliveries to America and the Rest of the World can take anything from 5 – 20 days. The average time we find is 12 days.

Ordering and Payment

Can I use Paypal to pay?
Yes. You can pay through PayPal. If you don’t have a PayPal account please visit www.paypal.com.au

Can I order over the phone?
Sorry not at this time, but to ensure your order is a secure as possible we ask you to order from the comfort of your computer rather than phone which means we have more time to spend making your t-shirt.

I am not sure if my order went through? How can I find out if it did?
You should receive a confirmation email from us soon after ordering. If you did not get one then chances are your spam filters are blocking our email, or your order did not complete. Paypal orders can take a little longer to process than card payments to go through, as Paypal is an external site to Unclehenrys.com.au. To complete the order correctly you will need to see the order confirmed screen on Unclehenrys.com.au and receive your confirmation email. If you are not sure if your order has processed properly, please log in to your account on the Unclehenrys.com.au website, your order should be displayed there. If it is not then please email, us and we will look into it for you.

I do not have a credit or debit card. Can I send an order in the post/mail?
Yes, you sure can but only for residents here in Australia, please send your Bank Cheque or Money order to,

Uncle Henrys Memorabilia
P.O. Box 795, Winston Hills 2153  NSW

* Please note, no goods are dispatched until all cheques clear in our bank account

I live abroad and I’m not sure what the Australian (AUD) price for my order is in my local currency. How do I find out?
Click this link www.xe.com ; it will take you to currency converter where you can select your local currency. It is updated every day with the current exchange rate.

I am in America. Do you take $ cheques or money orders?
Sorry, we cannot due to the high costs of processing payments

Security
When you shop online at Unclehenrys.com.au we want you to feel you can do so securely, and we understand security and trust is a key factor in keeping you satisfied. We understand some customers can be uncomfortable divulging their payment details to companies without a well-known brand name so we have created a shopping environment in which you can have total confidence in using. While we hold all your order and address information, we do not process your payment. We pass responsibility for taking your payment to our trusted third party’s processing company. www.eway.com.au . This means Uncle Henrys Memorabilia do not hold any of your debit or credit card information, we leave that to trusted financial institutions.

Once you add items to your cart and reach the checkout stage you can select to pay securely in one of two ways; By Credit or Debit Card through Eway or via

Paypal
Paypal is recognized worldwide and is one of the world’s leading and most trusted online payment system and gives YOU complete control over your payments to Uncle Henrys Memorabilia. Paypal is also eBay’s preferred method of payment. If you select Paypal as your payment method we never have any access to your financial information, you are in control. If you have a Paypal account then you know how it works, just select ‘Paypal’ at the checkout stage and place your order that way.

If you are new to Paypal, you can set up an account free of charge through Uncle Henrys Memorabilia. No credit/debit card information is required to sign up to Paypal. However once you are signed up, and you have a Paypal account you can just add money to cover your purchases with Uncle Henrys Memorabilia, or any other online retailer. All your purchases are protected with Paypal Buyer Protection.

Okay, Okay, Uncle Henry, let’s talk about the Clothing! What Brand T-Shirts to you use?
At Uncle Henrys Memorabilia we carefully choose our garments to give you the best value for money garments we can source, we use JB’s Wear Clothing.

Sizing (cm) S M L XL 2XL 3XL 4XL 5XL
Width 46 51 56 61 66 71 76 81
Length 71 74 76 79 81 84 86 89

Sizing (inches) S M L XL 2XL 3XL 4XL 5XL
Please note: All measurements are nominal
Width 18.00 20.00 22.00 24.00 26.00 28.00 30.00 32.00
Length 28.00 29.00 30.00 31.00 32.00 33.00 34.00 35.00

Features

  • 200 g/m2 (195 g/m2 in White) – 100% Cotton Preshrunk Jersey Knit
  • Seamless double-needle 1.27cm neck rib
  • Taped neck and shoulders
  • Feminine inspired pattern
  • Double-needle sleeve and bottom hems
  • Quarter-turned to eliminate centre crease

Sizing (cm) XS S M L XL 2XL
Width 41 46 51 56 61 66
Length 60 64 66 69 71 74

Sizing (inches) XS S M L XL 2XL
Please note: All measurements are nominal
Width 16.00 18.00 20.00 22.00 24.00 26.00
Length 23.50 25.00 26.00 27.00 28.00 29.00

Ladies

Features

  • 200 g/m2 (195 g/m2 in White) – 100% Cotton Preshrunk Jersey Knit
  • Seamless double needle 1.90cm collar
  • Taped neck and shoulders
  • Double-needle sleeve and bottom hems
  • Quarter-turned to eliminate centre crease
  • CPSIA tracking label compliant

Sizing (cm) YXS YS YM YL YXL
Width 41 43 46 48 51
Length 52 56 60 64 67

Sizing (inches) YXS YS YM YL YXL
Please note: All measurements are nominal
Width 16.14 17.00 18.00 19.00 20.00
Length 19.69 22.05 23.62 25.00 26.50

Hoodies

Features

  • 325 g/m2 – 80% Cotton / 20% Polyester Preshrunk Yarn
  • Air jet yarn = softer feel and no pilling
  • Double-lined hood with matching drawstring
  • Double-needle stitching
  • Pouch Pocket
  • 2×1 fashion rib with spandex
  • Quarter-turned to eliminate centre crease

Sizing (cm) S M L XL 2XL
Width 51 56 61 66 71
Length 69 71 74 76 79

Sizing (inches) S M L XL 2XL
Please note: All measurements are nominal
Width 20.00 22.00 24.00 26.00 28.00
Length 27.00 28.00 29.00 30.00 31.00

Wow! Uncle Henry, that is a lot of info, what about if there is a problem?
At Uncle Henrys Memorabilia, we want you to be happy with your purchase and proud to wear our garments if there is an issue pleases contact us and we will be happy to discuss the situation.